Shipping policy

Shipping Policy

Last Updated: December 27, 2024

Thank you for shopping with BRASSMEL! We are committed to providing you with excellent service and timely delivery. Please review our shipping policy below for details on how we handle your orders.

1. Shipping Locations

We currently ship to the following locations:

  • United States
  • International Shipping (please see further details below)

If your country is not listed during checkout, please contact us to inquire about shipping options.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive an email notification once your order has been processed and is ready for shipment.

Please note that during peak seasons, such as holidays or sales events, there may be slight delays in processing times.

3. Shipping Methods and Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Expedited Shipping: Estimated delivery time is 2-3 business days.
  • International Shipping: Delivery times vary by country. Typically, international shipments may take 7-21 business days, depending on your location.

Shipping times may vary based on product availability, location, and external factors such as weather or customs delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We occasionally offer promotions or discounts on shipping fees, which will be applied at checkout.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this link to monitor the status of your shipment.

Please allow up to 24 hours for tracking information to appear after receiving your email notification.

6. Shipping Restrictions

  • We are unable to ship to P.O. Boxes or APO/FPO addresses.
  • Please ensure that you enter the correct shipping address during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

7. International Shipping

  • Customs and Duties: International orders may be subject to customs fees, taxes, and duties, which are imposed by the destination country. The recipient is responsible for all import duties, taxes, and fees that may be levied by customs authorities.
  • Delays: Customs processing can cause delays, and we are not responsible for any additional shipping time due to customs.

8. Damaged or Lost Shipments

We take great care in packaging your products. However, if your order arrives damaged or you believe it has been lost, please contact us at brassmelllc@gmail.com as soon as possible. We will assist you in resolving the issue and may initiate a claim with the carrier if necessary.

9. Returns and Exchanges

For details on our return and exchange policy, please refer to our Return Policy. Items returned due to delivery issues such as incorrect address input or failure to claim a package may not be eligible for a full refund.

10. Contact Us

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us at:

Email: brassmelllc@gmail.com