Privacy policy
Last updated: December 27, 2024
This Privacy Policy explains how BRASSMEL (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website or use our services, including making a purchase from our Shopify store (the "Site") or communicating with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you're a customer, visitor, or any individual whose information we collect in accordance with this Privacy Policy.
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, operations, or for legal/regulatory reasons. Updated versions of the Privacy Policy will be posted on this page with the revised "Last Updated" date.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you in various ways, depending on how you interact with us.
We use this information for customer communication, service improvement, fulfilling orders, and meeting legal obligations, as well as protecting our Services and users.
What Personal Information We Collect
The personal information we collect depends on how you use the Services. Personal information is any data that identifies, relates to, or can be linked to you. We collect the following types of personal information:
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Information We Collect Directly from You:
- Contact information: Name, address, phone number, and email.
- Order information: Billing and shipping address, payment details, email, phone number.
- Account information: Username, password, and security questions.
- Customer support: Information you provide when contacting us for support.
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Information We Collect About Your Usage:
- Usage data: Includes information about how you interact with our Site (e.g., device info, browser, IP address, network).
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Information from Third Parties:
- Vendors, service providers, and partners who support our Site and process your payments may share information with us.
How We Use Your Personal Information
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Providing Products and Services: We use your information to process orders, payments, fulfill orders, and manage your account.
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Marketing and Advertising: We may use your personal information to send marketing communications or advertisements, both via email and other platforms.
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Security and Fraud Prevention: We use your data to detect and prevent fraud, ensuring a safe shopping experience.
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Customer Support and Service Improvement: Your information helps us respond to inquiries and improve our Services.
Cookies
We use cookies and similar technologies to enhance your experience on our Site, including remembering preferences and performing analytics. You can modify your browser settings to block or remove cookies, but doing so may affect the functionality of the Site.
How We Disclose Personal Information
We may disclose your personal information in specific situations, including:
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Service Providers and Partners: We share information with vendors (e.g., payment processors, fulfillment centers) that help us run our business.
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Legal Compliance and Business Transactions: We may disclose your information to comply with legal obligations or during a business transaction, such as a merger or acquisition.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices, so please review their policies before interacting with them.
Children's Data
Our Services are not intended for children under 16, and we do not knowingly collect personal information from children. If we learn that a child under 16 has provided us with personal data, we will take steps to delete it.
Security and Retention of Your Information
While we strive to protect your personal data, no system is 100% secure. We recommend you do not share sensitive information through insecure channels. We retain your personal data as long as necessary to fulfill the purposes outlined in this policy.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: Request access to your data.
- Right to Delete: Request deletion of your data.
- Right to Correct: Request corrections to inaccurate data.
- Right to Portability: Request a copy of your data for transfer to another party.
- Right to Restrict Processing: Ask us to limit how we use your data.
- Right to Withdraw Consent: Withdraw consent where applicable.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise any of your rights, please contact us at:
Email: brassmelllc@gmail.com